Overview

ProgressPlay is an industry-backed, fast-growing regulated company providing single wallet white label casino and sports solution via mobile, tablet and PC. ProgressPlay already has more than 60 well-established partners in the casino vertical. Licensed out of U.K and Malta with offices in Cyprus, Israel, and London, ProgressPlay is in a fantastic position to continue its rapid global growth.

ProgressPlay is looking for a motivated and dynamic VIP Account Manager to join our team in Limassol.

Responsibilities:

  • Increase our top players’ activity, satisfaction and loyalty to our brand
  • Be involved in improving the overall service to our VIP customers and improving our players’ satisfaction across the site
  • Increase activity of top players
  • Proactively contact potential and top players
  • Plan, execute and follow up on promotions
  • Dealing directly with clients’ queries over chat system, e-mail and phone
  • Interacting with other departments as necessary to meet client’s needs

Requirements:

  • Fluent English is a must. Native English will be considered an advantage.
  • Able to work 5 days within a week rotation shift Monday to Sunday (8am –  4pm & 4pm – 12am)
  • Experience in a similar position/industry is preferred but not mandatory
  • Customer service experience
  • Sales experience preferred
  • European citizenship

Remuneration & Benefits:

  • Career development
  • 21 days of annual leave
  • Group Medical Scheme
  • Complimentary lunch
  • Team building activities

If this role seems like the right fit for you, please send us your CV at [email protected]