Our client, a Shipping Services Company in Limassol, is looking for a Service Coordinator. This is a hybrid role: one or two days per week in the office. In this role, you will be reporting to the Operations Manager.

Dealing with customer requests by phone or e-mail
Processing of purchase orders
Entering and monitoring service requests into the SF system, managing the case system
Ordering on-board service with own engineers and service partners in EMEA when required
Provide quotation for service
Travel arrangements for engineers
Oversee installation/service review process and manage follow-up process for unsuccessful jobs
Cost analysis of service jobs
Manage training needs for EMEA service partners
Review and optimize the service processes to ensure service partners work efficiently and error-free.
Reporting to management
Meeting the personal KPI’s (see document from latest annual review meeting)
Acting in accordance with the organization’s strategy and policies
Being a stimulating, cooperative and supportive team member and pro-actively contributing to the completion of the team’s workload
Contributing to the achievement of revenue and customer engagement through effective service process management and increasing customer retention

Product knowledge especially for nautical data and navigation system
Good knowledge, network and working experience of the commercial marine industry
Being familiar with all job-related processes as described in the Quality Management handbook.
Reporting quality issues according to existing procedures to the Quality Management department.
Experience in a similar role but a different industry is a plus, ideally within the Maritime industry
Excellent English both spoken and written
Personal initiative and responsibility.
Ability to work autonomously and self-reliant
Being stress tolerant, performing steadily and effectively under time pressure. Reacting calmly toward customers under all circumstances
Focused on continuously improving and holding self and others accountable

Working hours:
The working hours are flexible (meaning starting within 7-10 and then working the hours) but as this is support for our traveling engineers, calls outside office hours can be expected. This is a hybrid role: one or two days per week in the office.

The company is offering a salary of 1,500 – 2,500 Euros gross based on skills and experience

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Service Coordinator – VAC-D653. We look forward to hearing from you!


About StaffMatters Recruitment Specialists

StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.