Overview

Our client, a Shipping Services Company in Limassol, is looking for a Service Coordinator. This is a hybrid role: one or two days per week in the office. In this role, you will be reporting to the Operations Manager.

Responsibilities:
Dealing with customer requests by phone or e-mail
Processing of purchase orders
Entering and monitoring service requests into the SF system, managing the case system
Ordering on-board service with own engineers and service partners in EMEA when required
Provide quotation for service
Travel arrangements for engineers
Oversee installation/service review process and manage follow-up process for unsuccessful jobs
Cost analysis of service jobs
Manage training needs for EMEA service partners
Review and optimize the service processes to ensure service partners work efficiently and error-free.
Reporting to management
Meeting the personal KPI’s (see document from latest annual review meeting)
Acting in accordance with the organization’s strategy and policies
Being a stimulating, cooperative and supportive team member and pro-actively contributing to the completion of the team’s workload
Contributing to the achievement of revenue and customer engagement through effective service process management and increasing customer retention

Requirements: 
Product knowledge especially for nautical data and navigation system
Good knowledge, network and working experience of the commercial marine industry
Being familiar with all job-related processes as described in the Quality Management handbook.
Reporting quality issues according to existing procedures to the Quality Management department.
Experience in a similar role but a different industry is a plus, ideally within the Maritime industry
Excellent English both spoken and written
Personal initiative and responsibility.
Ability to work autonomously and self-reliant
Being stress tolerant, performing steadily and effectively under time pressure. Reacting calmly toward customers under all circumstances
Focused on continuously improving and holding self and others accountable
Eu-citizenship.

Working hours:
The working hours are flexible (meaning starting within 7-10 and then working the hours) but as this is support for our traveling engineers, calls outside office hours can be expected. This is a hybrid role: one or two days per week in the office.

Salary:
The company is offering a salary of 1,500 – 2,500 Euros gross based on skills and experience

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Service Coordinator – VAC-D653. We look forward to hearing from you!

 

About StaffMatters Recruitment Specialists

StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.