Our client is an IT Development Company specialized in developing online casino games in Limassol and they are looking for a Responsible Gambling Officer (RGO) for the Compliance department of the company with experience in a similar role and/ or with extensive customer support experience (understanding and knowing how to deal with the player and especially in difficult cases).

Reporting directly to the Head of Compliance
Playing a key part in our commitment to Responsible Gambling for the global customer base
Performing daily responsible gambling checks and affordability controls
Conducting Player Interactions in line with regulatory requirements
Assessing adequacy of tools in use to perform tasks and coordination with the relevant departments for further developments
Monitoring the changes in regulations related to RG for all licensees maintained by the group
Reviewing, updating and implementing the RG policies and procedures in accordance with the applicable legislations
Completing effective risk assessments in accordance with Company Responsible Gambling policies and procedures
Defining the measures required to ensure compliance with the RG requirements
Delivering training on Responsible Gambling and providing the assistance and advice to staff
Performing multitask duties as part of a fast paced environment, working both independently and as part of a team

At least 1 year experience in the similar role and/or extensive experience in customer support
Experience in compliance in financial or gaming industries is considered as advantage
Excellent written and verbal communication skills
Attentive to details and accurate
Conflict remediation skills
Fluency in English. Other languages are considered as advantage

Working hours:
The working hours are Monday to Friday from 10am – 7pm

Competitive salary
Professional and career opportunities
Medical insurance for you and your family
Gym partial refund after probation period
Free daily lunch in the office
Birthday gift
Corporate anniversary gifts

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Responsible Gambling Officer – VAC-D1050. We look forward to hearing from you!


About StaffMatters Recruitment Specialists

StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.