Our client, a CySEC licensed FX Company in Limassol, is looking to hire an experienced Portuguese-seaking Retention Officer.

Building, developing and maintaining strong professional business relationship with clients mainly by phone, email and social networks
Promoting the Company’s products and services in an effective and efficient manner as to maintain an adequately high sales conversion ratio as stipulated by the KPIs set by the Company
Researching, initiating and executing plans to develop partnerships with online affiliates, affiliates networks and Introducing Brokers (IBs) and ensuring excellent standard of service
Handling leads generated and then contacting these prospective clients and selling the Company’s services
Assisting clients who wish to open or manage a trading account
Informing all existing and potential clients of any new products and promotions that the Company is offering
Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the relevant department
Providing troubleshooting and support for the basic functions of the trading platform
Track contracts that are soon to be expired and contact customers for renewals
Analyze customer feedbacks and develop new techniques to ensure customer retention
Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
Following the guidelines set by the compliance department according to CySEC requirements.

Bachelor’s degree in sales, marketing, or related field.
3+ years’ experience in a similar role
Excellent customer service skills
Strong conflict resolution skills
In-depth knowledge of sales and marketing software
Ability to remain calm and professional in stressful situations
Advanced communication and interpersonal skills

Working hours:
The working hours are 9am – 6pm Monday to Friday

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Portuguese-speaking Retention Officer – VAC-D769. We look forward to hearing from you!


About StaffMatters Recruitment Specialists

StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.