Overview

Our client, a Compliance Services Company to the forex industry in Limassol, is looking for a German-speaking Junior Complaints Officer. This service provider is supporting a number of brands.

Responsibilities:
Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company
Responsible for handling, investigating and resolving customers’ complaints within given timeframes
Obtaining necessary information/updates from other departments regarding the resolution of the complaints
Presenting detailed summaries of complaints to the Head of the Department as well as to the Management
Negotiating suitable resolutions to complaints with customers
Ensuring that a written official reply is provided to the complainant on company’s decisions and findings
Providing complaints-related reports as requested.

Requirements:
Previous experience in handling Complaints in the Financial Industry will be considered as an advantage
University or College Degree in Law
Fluency in English and German Languages
Excellent judgment and detailed oriented
Ability in delivering solutions quickly, efficiently and with accuracy
Good communication and interpersonal skills
Ability to work well under pressure.

Working hours:
The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  German-speaking Junior Complaints Officer – VAC-D1052. We look forward to hearing from you!

 

About StaffMatters Recruitment Specialists

StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.