Our client is an online broker in Limassol on whose platform trade in more than 26 countries and access to 120 stocks worldwide is offered. Clients can invest independently in shares, options, etc. As a Customer Service Representative, you are the first point of contact for the clients and you are supporting the Account Managers. Clients will contact you by phone, e-mail en chat with a variety of questions about the platform, their documents and their account. Providing optimal service to them will be your main tasks. Besides that, you will also need to contact them and convince them. This is a great opportunity for graduates as well as training will be provided.
Responding to all client’s requests either by telephone, chat system or email in a polite and professional manner
Open and maintain customer accounts by recording account information
Resolve products and service problems by clarifying the customer’s complaints, selecting and explaining the best solution to solve the problem
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer’s needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Further training is provided by the company
Native German speaker and fluency in English
Proven customer support experience will be considered as an advantage but not so necessary as a persistent desire to be a professional in this field
Strong phone contact skills ad active listening
Customer orientation and ability to adapt and respond to different types of characters
Ability to work shifts
Ability to work both alone and as a part of a team is essential
Attention to details and quality to work
Ability to work under pressure, multi-task and adhere to strict details.
The candidate should be highly organized and detail oriented
Located in Cyprus or willing to move to Cyprus
The working hours are 9.30am – 18.30pm
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: German Customer Service Representative – VAC-D508. We look forward to hearing from you!
About StaffMatters Recruitment Specialists
StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.