Overview

Our client is a leading international CySec Licensed Forex Trading company in Limassol and they are looking for a French-speaking Customer Success Advisor to help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.

Responsibilities:
Assist clients worldwide through live support
Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
Demonstrate impeccable telephone etiquette and management
Handle back-office queries
Support clients with technical and troubleshooting issues
Report to the management
Deal with all departments to resolve issues
Provide support and troubleshooting on the company’s and MT4 Trading Platforms
Liaise with the Compliance Officer regarding complaints and approval of accounts
Provide all relevant information to clients regarding documents and materials for becoming a client
Handling client inquiries appropriately and ensuring that high level service is provided
Promoting available products and services to clients
Developing and maintaining excellent relationships with prospective and existing clients
Contributing to team effort by achieving targeted results

Requirements:
Degree in Business Studies or any other related field
Previous experience in a similar position will be considered as a major advantage
Native French and excellent knowledge of English language is a must
Knowledge of any other languages will be considered as an advantage
Excellent spoken and written communication skills
Ability to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Knowledge of MetaTrader platforms will be considered as an advantage

Working hours:
Ability to work rotational shifts from 09:00 to 18:00 and 10:00 to 19:00, Monday to Friday, with flexibility to cover until 21:00 if needed in the future

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  French-speaking Customer Success Advisor – VAC-D759. We look forward to hearing from you!

 

About StaffMatters Recruitment Specialists

StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.