French-speaking Call Monitoring Officer (VAC-D1248)

Overview

Our client, a CySEC-regulated Forex Company in Limassol, is looking to recruit a French-speaking Call Monitoring Officer. In this role, you will have the capacity to get things done through persuasion, collaboration, and effective communication, able to work independently, with minimal supervision. Training will be provided.

Responsibilities:
Identify breaches of the Company’s internal procedures and relevant regulations and ensure the Company is compliant with a regulatory framework on all levels
Dealing with client complaints and legal matters related to Compliance
Managing Compliance and AML related daily tasks Monitoring recorded calls on a daily basis
Prepare call monitoring reports (daily, weekly)
Quality assurance performance: assess and evaluate the Conversion and Retention Officers’ work
Reviewing, approving and monitoring marketing communication, materials and publications in French
Providing the assistance to the Head of Compliance with preparing the training and educating material for French speaking staff of the Company to improve client communication practices

Requirements:
Fluency in French and English – both verbal and written. Any additional language will be considered as an advantage.
Great listener with attention to detail
Critical thinker
Previous work experience in a call monitoring/Compliance role is desirable, but not mandatory as the continuous education training and mentoring will be provided by the Company
Ability to multitask in a fast-paced team environment
Proficiency in MS Office

Working hours:
The working hours are 9am – 6pm, Monday to Friday.

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  French-speaking Call Monitoring Officer – VAC-D1248. We look forward to hearing from you!