Overview
Our client, is a specialized company for outsourced omnichannel customer support, experience and complaint handling and are looking to hire a Complaints Officer to join their team based in Limassol.
Main Responsibilities:
Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.
Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
Presenting detailed summaries of complaints to the Head of Department.
Negotiating suitable resolutions to complaints with clients.
Ensuring that all formal replies are provided accordingly depending on the task.
Providing complaints-related reports as requested.
Monitoring of social media and assisting to ensure the company’s reputation is being upheld with the highest standard.
Ensuring tickets and data capturing is accurate and timeous.
Requirements:
Computer literate
Skilled in problem solving, punctual, ability to work under pressure.
Experience with ticketing systems and CRM
Experience in a similar role will be considered a strong advantage.
Experience in the Forex industry will be considered an advantage.
Previous experience as account managers, support agents, Back Office, Compliance
Excellent knowledge of Microsoft Office (Excel, Word)
Fluent in English (Verbal and Written)
Ability to handle large amount of data.
Attention to details & ability to follow procedures.
A degree or experience in Finance, Business, would be ideal.
The successful candidate should be able to work 9.00-18.00
Benefits:
Health Insurance.
Friendly working environment.
Learning and Development Opportunities.
Competitive Salary always based on qualifications and experience.
21 days paid Annual Leave.
5 days paid Sick Leave.
Happy Hours.
Free snacks and beverages daily.
Free parking Spot.
Corporate Discounts
WFH one week per month (up to manager’s discretion).
Flexible Working Policy (up to manager’s discretion).
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Complaints Officer – VAC-D1234. We look forward to hearing from you!
About StaffMatters Recruitment Specialists
StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.
