Overview

Our client, a Compliance Services Company to the forex industry in Limassol, is looking for an Arabic-speaking Communication Monitoring Compliance Assistant. This service provider is supporting a number of brands.

Responsibilities:
Determine Call Centre and Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members
Examine results of the calls by using scripts, product knowledge, sales and service ability
Provide feedback via Reports to Chief Compliance Officer of all monitored calls
Assist in the investigation of complaints
Assist in various Marketing projects
Contribute to team effort by accomplishing related results as needed
Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications

Requirements:
University or College Degree in any field
Fluency in English language
Fluency in Arabic language
Good knowledge of German language, will be considered as an advantage
Great communication (oral and written) and interpersonal skills
Ability in delivering solutions quickly with accuracy
Ability to work efficiently within a team as well as independently
Excellent report writing skills
EU-citizenship

Working hours:
The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed

What we offer:
Competitive compensation package
Fully covered Private Medical Insurance
Employee referral bonuses;
Unlimited snacks, fruits and beverages
Short Fridays

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Arabic Communication Monitoring Compliance Assistant – VAC-D1054. We look forward to hearing from you!

 

About StaffMatters Recruitment Specialists

StaffMatters is a leading recruitment agency based in Limassol, providing hundreds of clients across Cyprus with top candidates for all their job vacancies. If you are looking for a job, whether you are a new graduate or a senior executive, we recruit for vacancies across the whole spectrum. Contact our professional and enthusiastic recruitment team to help you land your dream job.