Overview

We are currently accepting job applications for a Service Delivery Representative. The successful for the role candidate will be responsible for Service Delivery tasks which includes New line Activations, Portability process, Installation duties for both Mobile & Fixed services, based on company policies and procedures.

Main Responsibilities:

  • Handling Applications for new subscribers
  • Activation of new subscriptions
  • Handling Overall Portability cycle
  • Work within defined systems and processes. In addition, suggest improvements in his/hers work areas.
  • Resolve service complaints and refers grievances to designated departments for investigation.
  • Report to Service Delivery Team Leader any alarming complaint.
  • Prepare reports on daily basis
  • Communicate with other departments for the daily workflow.

Candidate Profile:

  • Lyceum Diploma or/and College Diploma
  • 1-year customer service work experience will be considered as an advantage
  • Computer Literacy (Excel, Power Point, Microsoft Outlook)
  • Fluent written and spoken Greek and English
  • Work under pressure
  • Basic reporting ability
  • Able to work off own initiative
  • Organizational skills
  • Able to deal effectively with a variety of situations requiring tact, judgment, and poise
  • Knowledge of GSM technology and services

Applications:

All interested candidates should send their CVs to [email protected]y stating the job title and the city in the subject line. Applications close on 30 July 2022.