Junior IT Support (Graduate) (VAC-D1786)
Full Time @StaffMatters Recruitment Specialists posted 2 weeks ago in IT Shortlist Email JobJob Detail
-
Job ID 20504
Job Description
Our client is a leading international CySEC Licensed Forex Trading Company with offices in a number of locations worldwide and they are looking for a Junior IT Support Officer. We are seeking an enthusiastic University Graduate to join our IT team. This is a great opportunity for a graduate to learn in a versatile and dynamic fintech environment.
Responsibilities:
Serving as the first point of contact for IT support within the organization
Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks
Provide 1st line support to all users across the organization globally
Installing, configuring, and maintaining software and hardware components of computer and network systems
Diagnosing and troubleshooting software and hardware issues
Repairing and replacing damaged computer and network components
Ensuring the security of client and server computers by installing and upgrading antivirus and security software
Supporting people whenever they encounter challenges with computers and network devices
Maintaining and updating technical documentation regularly
Testing new hardware and software before full-scale installation
Provide IT support on small projects and office/desk moves
Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets
Requirements:
Bachelor’s degree in Computer Science or equivalent
Excellent written and verbal English communication skills
Strong interpersonal skills and ability to interact favorably with a wide variety of people
Highly self-motivated with reasoning skills and willing to learn new technologies
Knowledge of Windows 10 and 11
Knowledge of Mac OS and Linux is a plus
Knowledge of O365/Azure
Knowledge of Antivirus Systems
Knowledge of Networking
Ability to quickly diagnose and fix problems
Ability to articulate and maintain attention to technical details
Ability to follow through and document issues as well as resolutions
Ability to replace hardware of Desktops and Laptops
Ability to set up Workstations and peripherals for new joiners
Be able to work in a team-oriented, collaborative environment
Ability to work on an On-Call Rota with the rest of the team
Working hours:
The working hours are 8-9am start, with 5-6pm finish (flexible), Monday to Friday (1 day working from home after 3 month probation period)
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Junior IT Support (Graduate) – VAC-D1786. We look forward to hearing from you!
