Dutch-speaking Retention Officer (remote) (VAC-D2451)

Full Time @StaffMatters Recruitment Specialists in Forex
  • Post Date : May 14, 2024
  • Apply Before : May 29, 2024
  • Salary: Negotiable
  • 0 Application(s)
  • View(s) 13
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Job Detail

  • Job ID 25924

Job Description

Our client is an Introducing broker in Limassol. The company is giving education about forex, making strategies and giving signals. They are looking for a native Dutch-speaking Retention Officer. Their approach is customer service oriented (so no aggressive retention style). We are looking for someone for long-term commitment.  This job can be done at the office in Limassol or fully remotely.

Responsibilities:
Cultivate relationship with existing clients
Increase the number of deposits
Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
Actively listen to clients’ objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
Communicate marketing promotions to clients
Meet personal and team targets
Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
Execution of Retention Strategy
Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information

Requirements:
Native Dutch speaker
At least 2 – 5 years’ experience within a similar role within the FX industry is a must
Stable career background
Good communication, presentation and negotiating skills
The ability to work quickly, under pressure and to deadlines
The ability to work to a high degree of accuracy
Able to work on own initiative and a good team player
High level of self-motivation
Excellent organizational skills
Good analytical skills
Good time management
EU working Permit

Salary:
My client is offering a basic salary of 3,000 – 4,000 Euros gross per month, dependent on skills and experience + commissions + rev shares (you can make 20,000 – 50,000 Euros gross per month in total)

Working hours:
The working hours are 9am – 9pm (flexible, 8 hours per day), Monday to Friday

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference:  Dutch-speaking Retention Officer (remote) – VAC-D2451. We look forward to hearing from you!

 

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