Job ID 22175
CareerFinders, on behalf of our client, a rapidly expanding provider of cutting-edge Payment Solutions, we are seeking to recruit a Customer Support Specialist to join their growing team based in Paphos. As a Customer Support Specialist, your primary focus will be troubleshooting technical issues, assisting clients in using products effectively, and ensuring their overall client satisfaction. Comprehensive training will be provided, although prior experience working in a Call Centre, FX company or Technical Support setting will be considered an advantage. The key to success in this role is providing excellent customer service, whilst exhibiting proficiency in both verbal and written English. Additional language skills are desirable, but not essential. Flexibility to work shifts including weekends and late nights is required for this role.
- Address and resolve clients’ technical inquiries and issues promptly and efficiently, ensuring they receive effective solutions and timely assistance in navigating our products.
- Develop an in-depth knowledge of our products, becoming a go-to technical resource for clients seeking guidance on optimal product usage.
- Collaborate with cross-functional teams to tackle complex technical challenges that clients may encounter, facilitating effective solutions.
- Collect and relay client feedback concerning their technical experiences, needs, and suggestions.
- Advocate internally for product enhancements and process improvements based on this feedback.
- Monitor key technical performance indicators (KPIs), focusing on client satisfaction, technical engagement, and usage.
- Keep clients informed about technical updates, changes, and new features related to our product.
- Foster transparency and build trust through regular communication.
- Address technical conflicts or disputes that may arise, working to find resolutions aligned with the client’s technical needs and our technical capabilities.
- Comprehensive training will be provided, although any prior experience gained working in a Call Centre, FX company, or technical support setting will be considered an advantage.
- A customer-focused mindset is essential.
- Flexibility to work shifts including weekends and late nights, is required.
- Superior communication skills in English, both written and verbal, are imperative.
- Any additional language skills will be considered an advantage.
- IT literate, with excellent use of Microsoft Office.
- Proficiency in computer usage, with a sound understanding of general computing.
- Capability to manage customers with composure and professionalism, even in challenging situations.
- Adeptness at multitasking.
- Highly competitive salary package.
- Access to an on-site gym for your fitness needs.
- Well-stocked kitchen offering a variety of snacks, beverages, and fresh fruits.
- Team-building activities.
- Ongoing growth and career development opportunities.