Control Desk Specialist (VAC-D3883)
Full Time @StaffMatters Recruitment Specialists posted 16 hours ago in Forex Shortlist Email JobJob Detail
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Job ID 115275
Job Description
Our client, a Fintech Company in Limassol, is looking for a Control Desk Specialist for ensuring operational compliance, monitoring trading activity, and supporting internal stakeholders.
Responsibilities:
Monitor dashboards for technical and financial anomalies using internal tools;
Oversee trading activity to ensure alignment with company policies and compliance standards;
Track billing system activity, including deposits and withdrawals, and flag irregularities;
Prepare internal reports and escalate cases to the Team Lead, Chief Compliance Officer, and relevant departments;
Communicate with technical teams and exchange representatives to resolve issues in real-time;
Respond to customer inquiries via email (only), ensuring timely and professional resolution;
Collaborate with cross-functional teams to maintain platform reliability and compliance.
Requirements:
Willingness to work onsite in our Limassol office (mandatory);
Fluency in spoken and written English;
Previous experience working night shifts (required);
Background in prediction markets, event contracts, sporting events, or financial markets, including options and derivatives;
At least 2 years experience in Forex, trading, or financial markets; such as a dealer, trading desk, back-office, KYC.
Strong attention to detail and ability to work under pressure;
Experience in customer service or client-facing roles is a plus;
Interest in finance, trading, or fintech is a plus;
High stress tolerance, responsibility, and ability to act independently.
Working hours:
The working hours are a variation of the following (rotating weekly):
0:00-8:30am
8:00am-4:30pm
11:00am-7:30pm
2:00pm-10:30pm
4:00pm-0:30am
8:00pm-4:30am
It’s a hybrid role (day shifts are office-based and night shifts are home-based)
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Control Desk Specialist – VAC-D3883. We look forward to hearing from you!
