Content Moderator (VAC-D2845)
Full Time @StaffMatters Recruitment Specialists posted 1 day ago in Customer Service Shortlist Email JobJob Detail
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Job ID 28628
Job Description
Our client is a leading adult entertainment social platform and they are looking to recruit and experienced Content Moderator for their offices in Nicosia .
The platform empowers content creators to share exclusive content with their fans. We pride ourselves on providing excellent customer support and maintaining a safe community through robust content moderation.
Key Responsibilities:
Customer Support: Deliver exceptional customer service through ticketing and live chat channels. Monitor performance and implement improvements where necessary.
Content Moderation: Ensuring adherence to company policies and community guidelines. Coordinate the integration of Hive AI moderation software with human review processes.
Problem Resolution: Address and resolve customer issues and content moderation challenges promptly and effectively.
Collaboration: Work closely with other departments to ensure seamless operations and contribute to the continuous improvement of processes and policies.
Qualifications:
Proven experience within a customer support or content moderation environment.
Strong leadership and people management skills with the ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Familiarity with customer support ticketing systems and live chat software.
Experience with content moderation tools, preferably Hive AI, is a plus.
Ability to handle sensitive and potentially explicit content in a professional manner.
Strong problem-solving skills and the ability to work under pressure.
High level of integrity and ethical standards .
Salary:
2000 Euros gross monthly
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Content Moderator – VAC-D2845. We look forward to hearing from you!
