Ready or not, Artificial Intelligence (A.I) is already here – on our wearables and smart devices, in our homes, and, perhaps most importantly for the purposes of this blog, in the workplace. Sophisticated and becoming ever more refined with each passing year, A.I. combines machine learning and analytics to do the massive data-crunching feats that
It’s no secret that front-line employees have some of the most challenging of jobs, while receiving little, if any, training to cope with the emotional toll of their roles. Not surprisingly, they have higher rates of sick leave, attrition and mental health concerns. Therefore, this makes it is critical to prevent and, more importantly, support,
Even before Covid-19 prompted a frenzy for global businesses to go digital while investing in hires’ re/upskilling, education and training have long been part of the professional conversation. But beyond educating in-house talent, some innovative organisations, such as FinTech company NAGA, are charting a dedicated course towards client skilling, integrating all the latest engagement innovations
